Contact Us
Before you write to us
If you are in difficulty with gambling, do not use this contact form. The form reaches our editorial team, and we are not equipped to provide the immediate, specialist support that a person in crisis needs. Turn instead to the responsible-gambling resources listed on our site, where you will find helplines and counselling services that operate around the clock. Those organisations are staffed by trained professionals who can help you directly; we are not one of them.
Our team reads and replies in English and French, reflecting the two official languages of the market we serve. When you write to us, you will receive a response in the language you used, and we will not ask you to switch.
What never belongs in this form
Do not send financial details, passwords, or scans of any document through this form. The form is not encrypted for sensitive data, and our inbox is not a secure channel for personal information. A legitimate casino operator will never ask you to transmit a password or a bank statement through a website contact page, and neither should you volunteer them here. If you believe you have a problem with an account or a payment, contact the casino’s own support team through the official channels listed on their site, not through us.
We can discuss the content of our reviews, the methodology behind them, and general questions about how we assess casinos. We cannot act as an intermediary between you and any operator, and we cannot access your account on your behalf.
What happens after you send a message
Every message is read by a member of our editorial team, and we reply within a reasonable time. We do not publish or share the contents of your message with any third party, and we do not use the address you provide for anything other than responding to you.
If your question concerns a specific casino, please include the name of the operator and the page of our site where you read about it. That helps us give you a precise answer rather than a general one. We cannot comment on individual gambling sessions, disputes with a casino, or the outcome of a withdrawal request — those matters sit with the operator and, where relevant, with the regulator that oversees them.
For anyone reading this who feels that gambling has stopped being a form of entertainment, the responsible-gambling pages on this website are the right place to start. They list organisations that offer free, confidential support, and they explain the tools that operators must provide, such as deposit limits and self-exclusion. Use those resources first. The contact form will still be here if you need to reach us afterwards.